Customer Portal

The Customer Portal Module empowers customers to manage their own transactions, from adding new wearers to requesting special deliveries. The Customer Portal adds value to the service and improves efficiency.

From our experience in other industries, we know that customers do not see value in a Portal unless they can manage transactions. A Portal that simply makes A/R reports available online does nothing for customers, not from their perspective.  The Fulcrum Customer Portal is configurable down to specific customer users.  For example, the Customer Portal allows those users with access to:

  • Print copy invoices (that capture the customer signature if Mobile Accounting is in place)
  • Submit orders for garments for new employees and size changes
  • Submit orders for special deliveries
  • Submit garment repair orders (if the garment is tracked)
  • Manage multiple accounts (if Corporate Accounts is in place) 

To view an introductory movie, click below.  The movie can be viewed on the full screen: